Job Description

Boston locals! We are having a networking event on January 30th! Meet our CEO, chat with Dr. Max Vizelberg and network with other veterinary professionals in the area! Please feel free to RSVP using the following link:  (

At Vetted Pet Health, we focus on helping pet parents take care of the little things before they become big. Our goal is to provide veterinary care that ensures pets live long, healthy lives–and that starts with a compassionate, knowledgeable and efficient team. As part of our team, you'll make that vision reality, while playing a key role in shaping the customer experience and day-to-day operations of our veterinary clinic. 

Our veterinary clinics are conveniently located inside a pet resort, making us uniquely positioned to provide comprehensive care to pets in a relaxed and comfortable setting. Our location allows us to seamlessly integrate with pet owners' lives, offering convenient, one-stop solutions for both health care and fun! 

The Role: 

As the Practice Manager, you will be the heart of our clinic, responsible for driving the success of our practice operations while ensuring an exceptional experience for both our clients and their pets. This role is crucial in overseeing the daily activities, coordinating with our medical team, and ensuring that our clients receive the highest level of care, both digitally and in-person. Your ability to combine veterinary knowledge with business acumen will set the state for success in managing and growing our clinic. 

This role will work closely with our Anchor Veterinarians as well as any partner veterinarians on rotation for their location and will report directly to our Head of Clinic Operations.

Vet Med Work You'll Do:

• Triaging appointments as they are booked in your clinic - all appointments are approved to ensure we are able to treat them as our scope is specific to preventative care
• Recording vitals and assisting doctors with diagnostics
• Completing treatments as instructed by the doctor
• Basic husbandry and nursing care
• Taking blood
• Preparing samples for outside reference labs
• Preparing medications
• Administering medications

What Operational Work You'll Do:

• Maintain a 360° view of the practice and lead the team in ensuring that all facilities and brand standards are being met
• Oversee and analyze your practice's P&L and revenue by type, identifying trends and growing top line revenue with support from your Operations team
• Help grow our clients by helping greet and welcome Pet Center clients as well as new clients out of the center 
• Partner with Marketing to execute local and community marketing including, events, social media, word-of-mouth referrals and more to boost brand visibility and attract new clients 
• Uphold a culture of safety, compliance, collaboration, and inclusivity
• Work closely with the manager of the daycare and/or grooming center our locations are within to ensure a seamless customer experience as well as collaborate creative ways to fill both schedules
• Take ownership of and handle escalated situations with members to ensure resolution; enlisting the support of the Vetted Operations team as needed
• Manage and optimize the appointment and doctor schedules
• Partner with larger leadership team to create, review, improve, and implement new initiatives and processes; ensure they are followed by all practice team members
• Execute on the ground events that help build the clientele of their clinic; work with Vetted's marketing team to execute promotional offers (getting clients in our door is always a goal for the Practice Manager and the entire team). 
• Sell wellness packages and plans to clients, tailored to their pet's specific needs (bonus incentive opportunity) 

Who you are:

• 2+ years working in a veterinary practice
• Bonus if licensed in the state of Illinois or in process of receiving your LVT but not required
• Experience in a hospitality role and/or fast-paced startup is a plus but not required
• Comfortable with navigating technology platforms including Excel and Google Suite
• Emotionally intelligent and autonomous
• Customer service-oriented and focused on the details
• This is a full-time position - typically Monday through Friday - however, as a leader of one of our practices, you are expected to have the flexibility to work occasional weekend or evening duties for events or specials being offered

Compensation & Benefits:

• Hourly rate - Range: $22 - $30 per hour
• Performance-based bonus
• Health, dental, and vision benefits
• Professional development and growth opportunities

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