Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​Responsible for leading the activities of the international gateway operation. 
• Responsible for real-time operational planning and communicating operational direction to all functional groups and vendors within the gateway. 
• Will interface daily with all gateway departments, IOC and airport authorities to optimize station performance. 
• ​​This job is a member of the Airports team within the Customer Experience group.

What you'll do

• Be responsible for leading the end-to-end activities of the JFK international gateway operation. 
• Serve as a liaison between American and the TSA, CBP, JFK Airport and vendors to optimize international gateway operations and service delivery performance.
• Create and maintain good rapport with JFK Airport, TSA, CBP and vendors to ensure the efficient facilitation of operational processes, procedures, and service delivery.
• Represent American by participating in airport-related committees and activities.
• Lead efforts across departmental and functional lines to seamlessly deliver on the One Team principles.
• Work closely and collaboratively with leadership of international stations and regions connected to JFK to ensure a seamless customer experience and operational excellence
• Develop and implement strategies to optimize the customer experience and flow within FIS.
• Continuously review and collaboratively enhance/improve processes to optimize international customer and baggage connectivity. 
• Ensure that overall international operations at JFK meet American’s standards, policies and procedures, satisfy safety and security standards and conform with regulatory requirements.
• Be visible to ensure that team members and vendors consistently provide the highest level of service to both internal and external customers.
• Ensure team members assigned to handle international operations are fully equipped with appropriate skills, knowledge and attributes to deliver service and operational excellence in a professional manner.
• Lead and cultivate a work environment that promotes and celebrates diversity.
• Foster excellent teamwork across department and sense of commitment to deliver on the highest standards of service and operational excellence.
• Effectively manage vendors to ensure that they deliver services as stipulated in their contract and supporting service level agreement.
• Seek opportunities to improve operations, business processes, information technology, resource management and administration.
• Prepare reports on international operations performance, improvement initiatives and opportunities to key stakeholders.
• Initiate or authorize employee hire, promotion, discharge, or transfer.
• When applicable, may be required to work rotating shifts, nights and weekends.
• Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport
• Must pass a background reference check and criminal fingerprint check.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor's or Master's degree or equivalent experience/training
• 7+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience

• Passenger service experience strongly preferred
• Ramp/Fleet service experience strongly preferred
• Airport operations experience as a General Manager
• Experience with international operations in an airport hub environment
• Previous management experience
• Knowledge of AA policies and procedure desired

Skills, Licenses & Certifications

• Ability to work a varied schedule, mainly during weekday evenings to oversee international flagship and OA operations
• Ability to work some weekends and participate in a weekend on-call rotation
• Ability to inspire real team spirit and shared vision.
• Ability to develop the skills and competencies of the team through coaching, training, and development activities; create a culture that encourages self-development, growth, and performance excellence.
• Willingness and ability to be positive to bring in, accept, adapt and effectively lead the team to cope with changes.
• Ability to effectively listen to understand customers and team members, articulate and express ideas both orally and in writing in such a way as to be clearly understood.
• Ability to understand, role model and transpire the American Airlines Leadership Attributes and values. Demonstrate care, sensitivity and interest for others; provide a reliable and consistent service; understand and meet unstated needs.
• Ability to establish appropriate action plans for self and others to accomplish goals; manage and use time effectively; set and meet deadlines and establish desired outcomes within the given time.
• Readiness to make decisions, take action and commit oneself; is effective in seeking and evaluating pertinent information; recognize important information and identify a course of action; use an unbiased, rational approach to find root causes and generate solutions.
• Ability to be creative to seek opportunities to improve the way that things are done, embrace and initiative change and positively challenge established work practices for the benefit of the organization and customers.
• Ability to manage management, non-management, and contract labor work groups.
• Ability to concurrently handle multiple responsibilities.

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Contract work, Remote job, Flexible hours, Shift work, Night shift, Rotating shift, Afternoon shift, Weekday work,

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