Position Summary:
Checkers & Rally’s is looking for an enthusiastic eCommerce Support Specialist to support the local eCommerce marketing of our company and Franchisee teams. If you are passionate about eCommerce, enjoy providing solutions for team member or guest related issues, and are focused on offering world class service, this could be a great opportunity for you!
In this role you will work directly with our restaurant team members and franchise owners to ensure their marketing programs are up and running and that they are satisfied with both the program and the service level that the eCommerce team is providing. You will be primary liasion for IT-related inquiries and responsible for managing the relationship with internal and external support providers. You will work hard to ensure that issues are addressed in a timely manner while aiding in implementing long term solutions in a fast-paced environment.
The eCommerce Support Specialist will have a direct impact on business growth and eCommerce customer retention by helping to maintain eCommerce operational stability. The ideal candidate for this role has a passionate and empathetic personality with a knack for problem solving. They are comfortable working in a fast-paced environment and have excellent organizational and communication skills. Additionally, the eCommerce Support Specialist will work in partnership with the eCommerce Assistant Manager to manage the eCommerce rollout schedule, ensuring that locations are operationally ready and are launched on-time.
Position Accountabilities:
Performance & Success Measures
EMPLOYMENT STANDARDS
Education
Experience
Essential Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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