Call Center Technical Product Owner Job at My3Tech, Columbia, MO

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  • My3Tech
  • Columbia, MO

Job Description

Hi

Hope you are doing well.

This is Ravali from My3 Tech.

Review the below job description and let me know your interest by replying to this email with updated resume and convenient time to discuss and also you can reach me @

Title : Call Center Technical Product Owner

Duration : 12 Month contract with the potential to convert

Location : Primarily remote on CST/EST but candidates will be expected to come onsite for 5 days a week every 3 months in Columbia MD (local candidates are preferable)

Minimum a Bachelor Degree in a related field

Minimum 57 years of experience

2Step Virtual IV Process

Candidates must be able to work without sponsorship now and in the future.

Required Skills:

  • Must be able to confidently communicate between technical teams and stakeholders to manage proper and realistic timelines and expectations
  • Experience with call center platforms NiceCX preferred but omnichannel strategies acceptable
  • Strong written and oral communication skills
  • Stakeholder management and conversing can hold their own
  • Hybrid Waterfall and Agile (Wagile) experience
  • Certified Scrum Product Owner (CSPO) or similar certifications preferred
  • Experience with call center projects

Responsibilities:

  • Overseeing the development and implementation of technology solutions that enhance efficiency and effectiveness of the contact/call center operations and platform NiceCX one
  • Looking to use AI in the future
  • Rolled out chatbots within the past year or so

Technical Recruiter

Job Tags

Contract work, Local area, Remote job,

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