Call Center Agent - Work From Home Job at Tobias Solutions, Houston, TX

V1RzNSt3VUVzMlNEOUZ3OGt5eVBlcjFtcUE9PQ==
  • Tobias Solutions
  • Houston, TX

Job Description

This is a remote position.

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding customer service by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand their calls' reasons, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued.
  • As needed, actively listen to callers, confirm or clarify information, and diffuse angry clients.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service.
  • Making sales or recommendations for products or services that suit client needs better.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.

Here's what to know...

-Training is not paid.

-Once in production, pay is twice a month.

-Dial pad headsets and Ooma phone adapters are needed. 

-Must have internet service and a working computer.

-Pay is $10.50/hr. up to $17.00/hr. with STAR incentives. (Depending on the program)

-Minimum weekly work hours are 15, and maximum hours are up to 60 per week.

-Choose your schedule after certification.



Requirements

  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

What you need...

  • A quiet and secure work environment during working hours
  • A USB headset
  • High-speed internet such as Cable, Fiber Optic or DSL
  • A minimum of 10 Mbps download and 3 Mbps upload speeds
  • An up-to-date computer with at least 8GB of RAM
  • Windows 10 or Windows 11 Home, Pro or Pro for Workstations or higher
  • Compatible webcam (some client programs)


Job Tags

Temporary work, Remote job,

Similar Jobs

City National Bank

Client Officer Job at City National Bank

Overview: CLIENT OFFICER FLATIRON BRANCH, NEW YORK WHAT IS THE OPPORTUNITY? Assists the Client Manager in supervising and participates in the operations, client service, and internal sales activities of the branch. Monitors and maintains operations procedures... 

People Centro LLC

Salesforce Developer Job at People Centro LLC

 ...applications and systems engineering development database technologies. 5 years of working experience with the salesforce platform 3 years of working experience in developing lightning components LWC 2 years of working experience in integrations like SOAP/REST/OData etc..... 

Gutierrez Insurance Agency

Life Insurance Sales Agent-Work from Home Position Job at Gutierrez Insurance Agency

 ...rapidly growing remote sales team. Why Work With Us? Remote work has transformed...  ...to work from the comfort of their own homes with just a Wi-Fi connection. Through Symmetry...  ...Exclusive Products : Proprietary life insurance products are available only to us.... 

Arise CareStaff

Intensive Care Unit (ICU) Registered Nurse (RN) Travel - Tustin, CA Job at Arise CareStaff

Position: Intensive Care Unit (ICU) Registered Nurse (RN) Travel Location: Tustin, CA Arise CareStaff is hiring Intensive Care Unit (ICU) Registered Nurses (RN) to work for our client healthcare facility in Tustin, CA Details: Start Date: 12/30/2024Shift: Night... 

Prompto Oil

Quick Lube Team Member Job at Prompto Oil

 ...Looking for a career in the automotive service industry? Prompto Oil Change offers quick lube technicians paid training,competitive...  ...to giving customers and employees alike a high-quality experience in our stores. Servicing customers since 1984, Prompto has become...