Job Description

Reports to:  Front Office Manager/Rooms Manager

General Purpose: Under general supervision provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests.

Specific Responsibilities:

• Cleans lobby areas and entrances and maintains free of debris in order to present a clean and attractive facility to customers
• Assists other employees and departments to contribute to the best overall performance of the department and hotel.
• Greets and assists arriving guests with help unloading luggage from vehicle and transporting to their room personally carrying the luggage or using a luggage cart. Valets offer to park guests vehicle and give claim ticket.
• Assists departing guests by transporting luggage from room to lobby and helping the guest load luggage into vehicle. Valets retrieve vehicle and assist guest with departure.
• Responds to guest needs by promptly delivering laundry newspapers iron & ironing board additional linens etc. in person.
• Responds to inquiries and promotes the hotels services by explaining products/services. Provides the guest with uptodate hotel information in order to enhance customer relations.
• Keeps abreast of local activities and the areas establishments in order to answer questions recommend and give directions.
• Maintains a friendly cheerful and courteous demeanor at all times not with just with guests and teammates but also with passersby whose first impression of the hotel will be the people standing outside.
• Performs other duties as assigned requested or deemed necessary by management.

Qualifications :

• Must be able to drive vehicles with manual (stick shift) and automatic transmissions.
• Able to work flexible hours (nights weekends).
• Responsible dependable punctual.
• Tactful courteous discreet.
• Strong communication skills; must be able to speak and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must have and maintain a valid drivers license.
• Must pass a background check.
• Must be 18 years of age or older.
• Must be comfortable in various vehicle types and willing to train on manual transmissions to achieve proficiency within the first 90 days.

Education/Formal Training:

• High School diploma or equivalent

Experience:

• Must have at least two years driving experience with a clean driving record.

Physical Requirements:

• Must be able to operate two and fourwheeled luggage carts standard office equipment.
• Must be able to lift luggage up to 70 lbs.
• Capable of prolonged standing walking and climbing stairs;
• Intermittent exposure to outside elements but primarily an indoor position.

Remote Work :

No

Employment Type :

Fulltime

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